Megan Isitt

Business Analyst - eProcurement

Led eProcurement integrations with third-party platforms (Yardi, RealPage, Nexus), enabling seamless connectivity with LowesProSupply.com.

Provided Tier 1 & Tier 2 support to internal teams and external customers, resolving technical issues and ensuring smooth platform adoption.

Developed and enhanced onboarding resources (training guides, process documentation, FAQs), improving customer experience and reducing support escalations.

Monitored and reported onboarding KPIs, including properties onboarded, transaction success rates, and adoption metrics, to identify gaps and drive continuous improvement.

Business Analyst - Cyber Security

Led business analysis for $5M acquisition of GallagherRE Reinsurance from Willis Towers Watson, coordinating security assessments to ensure compliance.

Documented and tracked security team activities, including architectural reviews, access and data risk assessments, application scans, penetration testing, and third-party risk assessments.

Created standardized process for managing security reviews, artifacts, and approvals to meet audit and compliance requirements.

Collaborated with IT security analysts and architects to interpret review findings and translate them into clear business terms for non-technical stakeholders.

Tracked remediation efforts to ensure security issues were resolved in alignment with business requirements, documenting progress and escalating risks where necessary.

Provided executive reporting to senior management, summarizing risks, mitigations, and overall progress of security reviews.

Business Analyst - Integrations & Enhancements

Led system integrations across procurement platforms (Coupa, Oracle, Jaggaer, SAP), ensuring accurate punchout catalogs, purchase orders, credit memos, and EDI transactions.

Gathered and documented business/data requirements, translating stakeholder needs into technical specifications for IT and vendor partners.

Managed the full testing lifecycle, from staging through implementation, validating POs and invoices in SAP CRM/ECC with third-party partners.

Conducted gap analysis across 13 eProcurement platforms during the Home Depot Pro and HD Supply merger to ensure a smooth customer transition.

Contributed to 28% YoY growth in eProcurement sales by supporting system enhancements and customer adoption initiatives.

Developed dashboards in Wrike and Zendesk to provide real-time visibility into onboarding and support activity.

Created and maintained project documentation for system functionality and integration processes.

Facilitated internal team training on SAP, Wrike, Zendesk, and platform-specific functionality to improve adoption and efficiency.

Project Coordinator - Onboarding

Onboarded 400+ companies and 20,000+ accounts across eProcurement platforms, ensuring accurate data mapping and seamless system adoption.

Created SOPs, process flows, and integration documentation to standardize onboarding and improve cross-team knowledge transfer.

Directed and trained offshore support resources, building consistency in onboarding execution and customer mapping requests.

Resolved cXML and invoice discrepancies, reducing transaction errors and improving integration accuracy.

Partnered with cross-functional teams (Account Services, IT, Credit, Sales Leadership) to align onboarding processes and provide expertise in eProcurement functionality.

Digital Content Coordinator

Managed vendor relationships with 300+ suppliers to ensure accurate and complete item data across the product catalog.

Audited and optimized marketing content for 1,800+ high-visibility items, enriching product details to improve online conversion rates.

Conducted taxonomy and content audits (deep dives) to improve product categorization, cross-merchandising, and variant linking; one project resulted in 8,000 items audited, 36K additional product views, and $200K in annualized revenue.

Executed SQL queries to extract item data, troubleshoot operational issues, and provide insights for cross-functional partners.

eCommerce Specialist

Streamlined UPS package investigation process, saving the company ~$10,000 by improving tracking and resolution workflows.

Prepared and enriched product data by writing descriptions, tagging items, and editing images in Photoshop for web catalog accuracy and optimization.

Generated daily allocation reports, ensuring timely order fulfillment and accurate inventory distribution.Developed and generated daily allocation reports, ensuring timely order fulfillment and accurate inventory distribution.

Conducted competitive market analysis by reviewing promotional campaigns and exclusive offers, informing merchandising and pricing strategies.

Florida State University