Megan Isitt

Business Analyst - eProcurement

Implement customers utilizing 3rd party procurement platforms (Yardi, RealPage, Nexus, etc.) that require electronic integration to Lowesprosupply.com business platform

Provide ongoing support to customers and internal users, resolving technical issues and answering questions about the 3rd party platform

Continuously improve the training materials, onboarding documentation, and support resources based on feedback and evolving business needs

Monitor eProcurement onboarding progress and adoption, measuring success through metrics like properties onboarded, and successful transactions

Business Analyst - Cyber Security

Business Analyst for the acquisition of GallagherRE Reinsurance from Willis Towers Watson (5M Budget) - Documented and tracked Security teams performing architectural, access and data risk assessments application scans and pen testing, third party risk assessments, etc.

Created the process to manage and track all security reviews, artifacts and approvals to meet audit requirements

Collaborated with security professionals (e.g., IT security analysts, security architects) to interpret security review findings and communicate them in business terms

Tracked remediation efforts to ensure business requirements were met as technical teams resolved security concerns, documented progress and kept project manager informed

Provided regular updates to senior management regarding the application security review, summarizing risks, mitigations, and progress toward resolving security issues

Business Analyst - Integrations & Enhancements

Supported procurement systems such as Coupa, Oracle, Jaggaer, etc with punchout, purchase orders (850), credit memos and EDI onboarding

Co-lead for all new integrations, enhancements, and for testing through the stage environment and into implementation

Collected business and data requirements for new integrations prior to and during project kick-off call

Setup the stage test environment for PO and invoice testing using SAP CRM and ECC while working with IT to have the URLs setup with our third party Liaison partner

Conducted a gap analysis on Home Depot Pro and HD Supply eProcurement hospitality customers across 13 platforms for a smooth transition from two suppliers to one

Contributed to the approx. 28% eProcurement channel sales growth for FY 2021 ytd, over prior year

Built out dashboards in Wrike and Zendesk

Created and maintained project documentation for system functionality

Facilitated internal team trainings for SAP, Wrike, Zendesk and platform specific training

Project Coordinator - Onboarding

Coordinated the EDI onboard of 400+ new management companies and 20,000+ accounts across six verticals

Established documentation agenda and approach strategy to create standard operating procedures, process flows and system disruption resolutions

Directed offshore recourses to support onboarding, customer mapping requests, etc. through developed trainings

Troubleshot, analyzed and resolved issues associated with onboarding accounts, cXML and invoice discrepancies

Developed and maintain internal, cross functional relationships with Account Services, IT, Credit and Sales Leadership to provide knowledge in regards to eProcurement

Digital Content Coordinator

Maintained relationships with over 300 vendors in relation to item data management

Audited and enhanced marketing content on 1800+ high visibility items to ensure content is fully enriched to optimize online conversion

Product Category "Deep Dives" consisting of a taxonomy audit, cross merchandising and linking items through variant attributes (1 of 11 "Deep Dives" resulted in 8,000 items audited, +36K product views and $200k annualized)

Wrote SQL queries to provide item data and troubleshoot other operational issues

eCommerce Specialist

Improved and tracked open UPS package investigation process, which saved the company roughly $10,000

Product preparation: Wrote/tagged product descriptions, edited images in Photoshop and uploaded to web catalog

Generated daily report that executed the allocation of online orders

Examined competitor e-blasts to identify sales promotions and exclusive offer

Florida State University